客制化行程

您想和朋友们共游欧洲吗?还是和同事们一同旅行?您一直梦想和全家人进行一趟单车之旅吗?现在正是时候!您可以自由地选择旅伴,按照您自己的规划去进行。我们知道每个旅游项目各有不同的需求。无论是大型或小型的旅游团;追求挑战,或喜爱悠闲的自行车车友;在阿尔卑斯山健行,或沿着闲静的多瑙河划独木舟;为期两周的旅程,或周末假日的短期旅游,我们都将依据您个别的喜好、需要及骑乘经验,为您量身打造专属的行程。我们将为您提供您所需的一切服务。我们的团队具有丰富的专业知识和经验,非常乐意在客制化行程的各个阶段──着手策划、具体安排、实地运作,为您提供协助。欢迎您告诉我们您的需要和想法!

在设计您专属的行程时,需要考虑几件事,例如:

  • 您想要什么类型的旅游行程?
  • 我们专精于结合户外活动的旅游,并将依据您的兴趣,融合您喜爱的活动,为您规划旅程,无论是骑单车、健行、划独木舟,或是其他的户外活动。旅途中结合不同类型的户外活动,可以带来乐趣,以及多样、独特的体验。请让我们知道您是否想要规画一趟挑战型的旅程,或者,只是想要和家人们进行一趟户外之旅。如果您有其他的喜好,或只想透过旅行放松身心:没问题,尽管告诉我们,我们将协助您实现它!

  • 您想要什么类型的住宿和餐点?
  • 无论是要依据预算来旅行,或是想要尽情地宠爱自己、享受奢侈:您可以选择您希望的住宿饭店和餐饮等级。

  • 您想要哪一些旅游的实地服务和支持?
  • 这个部分有各式各样的选择,端视您的需要及旅游目的地而定。您是否需要导游?司机?或者两者都需要?您是否想要搭乘游船旅行?还是包车?巴士?或是搭火车?您是否想要参加特别的活动,例如烹饪课或观赏球赛?

    我们拥有一切必要的资源,可提供全方位的优质服务:

    我们的导游团队

    一趟旅程成功与否,非常重要的关键在于带队的导游。我们真诚地希望带给您独一无二、亲切体贴、个人专属的旅游体验!我们的导游团队都受过专业的教育和训练,会说您所使用的语言。他们非常乐意与您分享他们对于各种活动的热爱,以及探索文化的热情。

    我们的支持车 & 拖车

    我们的支持车配有舒适的座椅,最多可搭载9位乘客。车上的装备齐全,为单车行程做好了充足的准备,确保可让需要乘车或想要休息一下的团员有足够的空间。我们的拖车最多可运载20辆自行车,外加许多行李箱。如此一来,您可以在整个旅程中随时保持灵活。

    我们的自行车

    如果您是骑单车旅行,非常欢迎您携带自己的自行车。不过,如果您想要节省麻烦,我们也有提供租借单车的服务。我们知道每种不同类型的行程适用不同种类的自行车。这些自行车不仅要符合行程所需、舒适好骑,而且要车况良好。我们与谨慎挑选的专业伙伴合作,以确保您取得最适合的自行车,以及任何所需的设备。

    我们的实地服务

    无论是在路上修理自行车,或是提供客人各种大大小小的协助;不管是安排舒适的野餐,或确认所有预订的事项皆已就绪:我们的工作团队清楚地知道您在旅程中的需要,并随时聆听您的想法。我们会谨慎地注意各项细节,确保旅游行程顺利进行。

    如有任何疑问或想法,请和我们联系。欢迎您告诉我们您的构想和需要。我们将为您打造完美、专属的旅程!

    合约条款

    PLEASE READ CAREFULLY

    The booking of any tour services offered by Cyclands, Niti Taechanurug & Jan Reisch GbR (hereinafter “Cyclands”) constitutes a contractual arrangement between you and Cyclands, and represents your acceptance of the Cyclands Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. Cyclands aims to be fair, reasonable and sympathetic in all its dealings with clients, and to act always with integrity.

    OUR CONTRACT WITH YOU

    If you are interested in one of our trips and get into contact, Cyclands will formulate a booking proposal according to your specifications and requests. If you agree to our booking proposal, we’ll send you a booking invoice. A deposit of 20% of the total tour price has to be paid within 7 days of receiving the invoice. The booking is not confirmed and payment is not deemed made until the deposit is received by Cyclands. Having received the deposit payment, Cyclands will send you a confirmation invoice. Payment of the deposit indicates you have read and accepted these Terms and Conditions and a contract will exist between us from the date of issuing the confirmation invoice.
    Please review and verify your confirmation invoice thoroughly and contact Cyclands immediately if it appears to be incorrect or incomplete, as it may not be possible to make changes later. Cyclands cannot accept responsibility if we are not notified of inaccuracies within 7 days of sending out the invoice. In the case of billing errors, Cyclands reserves the right to re-invoice you with correct pricing.

    INSURANCE

    It is a requirement of booking that you have adequate travel insurance. Cover for medical treatment, and repatriation must be included, it is also highly recommended to have an insurance against the loss of property and cancellation charges. Insurance can be obtained from most insurance companies, banks and travel agencies.

    PASSPORT, VISAS AND HEALTH REGULATIONS

    Cyclands is not responsible for providing you with specific visa and passport information or documentation, for any fees associated with obtaining these documents, Cyclands cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation or adhere to specific entry and exit requirements. All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. It is your responsibility to verify all visa and passport requirements as well as Health Regulations. The process of obtaining a visa and/or passport can take up to three months or more.
    Once your tour is invoiced and confirmed and you are clear about the necessary insurances and visa-, passport- and health-regulations, you can look forward to a great trip!
    Please send us a written rooming list at least 45 days before arrival.

    CONDITIONS OF PAYMENT

    A depositof 20% of the total tour price has to be paid within 7 days of receiving the booking invoice This deposit is no-refundable and non-transferable. The final payment is made at the latest 45 days before the start of the tour and it is the precondition for the delivery of the final travel documents and informations. If final payment is not received by the due date, your reservation will be canceled and your full deposit will be retained by Cyclands.
    All bank transfers have to be made net without any further charges in the favour of Cyclands. Every payment is credited towards the oldest debt on Cyclands client´s account.

    IF YOU CANCEL

    In case of a fixed reservation the pre-booked places are bindingly booked and the client accepts the following cancellation fees. If you have to cancel your participation on a tour, there would be a charge which varies according to the period of notice you give. Up to 45 days before the tour the deposit only is forfeited. Thereafter a percentage of the total cost of the tour will be due:
    Cancellation 44 to 21 days before departure: 50% of the total package price.
    Cancellation 20 days to 2 days before departure: 75% of the total package price.
    Cancellation 1 day before departure, the day of departure itself or in case of “No show”: 100% of the total package price.
    We take as the day of cancellation that on which we receive written confirmation of cancellation.
    A participant who leaves the tour prematurely has no right to a refund of the paid amount, regardless of the reason.

    IF WE CANCEL THE TOUR

    Cyclands reserves the right to cancel or reschedule any trip departure for any reason. If a tour is canceled prior to departure, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. Cyclands will try to rebook the same vacation with a different departure date, or a similar vacation but there is no guarantee of availability of offering. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

    IF WE MAKE CHANGES

    Circumstances might arise which prevent us from operating a tour exactly as planned. If a program cannot be carried out, i.e. because of bad weather or major incidents, we will arrange another program, if possible. We aim to provide full and accurate information about our trips. If there are changes, we will tell you promptly.
    Cyclands reserves the right, even after conclusion of the contract, to make changes in relation to the planned itinerary, if it is necessary for organizational, safety or weather-related reasons, as long as they do not affect the essential character of the trip. We also reserve the right to substitute other hotels than those listed on the itinerary pages we send you. The hotel substituted will be of equivalent quality, when available, to those shown. The wishes for single rooms can only be fulfilled if the required hotel has enough of them available. Although there are price supplements for single bedrooms, it may be that these rooms are smaller than double bedrooms and don’t have the same furnishing. Every effort is made to reserve only twin-bedded rooms. Occasionally, some hotels will only provide double-bedded rooms. These rooms will be allocated to couples.
    Distances (in kilometres) are only optional indications for which Cyclands cannot be held responsible.
    If something does go wrong, we will try to put it right. Our overriding aim is to ensure that every client is satisfied with our services.

    LIABILITY RESTRICTION

    Cycling is a sport with certain risks and associated with physical exertion. You should ask for a doctor’s opinion in case of doubt, whether your health allows for the stress of a cycling trip. Each participant must be aware of the risks of cycling that cannot be ruled out even with a careful support by the organizer to. We are not liable for damage caused by disregarding the respective traffic regulations or by not following the instructions of the tour guide. In all cycling tours you participate at your own risk.

    RECLAMATIONS ?

    Any complaints have to be sent to Cyclands in written form within a maximum of 30 days after the end of the tour.

    FINANCIAL PROTECTION ?

    We provide full financial protection for our trips by way of our Travel Organiser’s Licence number XYZ.

    LEGAL BASIS

    Any differences, which cannot be solved by mutual agreement, will exclusively be brought before the responsible court in Berlin/Germany. Legal basis is the German law.

    SEVERABILITY CLAUSE

    Should individual terms of this Agreement be ineffective or lose their effectiveness due to
    later circumstances or should a loophole emerge in this Agreement, the legal effectiveness of the other provisions is not affected. The invalid contractual provision shall be replaced or the loophole filled by an appropriate provision which comes as close as possible to what the parties to the Agreement would have wanted, had they considered the point.
    Cyclands does not assume any liability for printing or typing errors, or errors in terms of content.

    DATA PROTECTION

    We fully observe the conditions regarding the fair collection and confidential use of personal information.

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