请确实详细阅读

 

请确实详细阅读

在预订任何由 Cyclands, Niti Taechanurug & Jan Reisch GbR (以下简称 “Cyclands”) 所提供的旅游行程时,表示您已同意与 Cyclands 之间所制定的契约协议,并代表您接受 Cyclands 以下所列各项责任条款及细则。在预订行程之前,请确认您已详细阅读并理解所有条款及细则。Cyclands 与顾客所订立之各项契约条款,皆本于公平合理、平等互惠及诚信之原则。

 

与 Cyclands 所订立之契约条款

若您对于 Cyclands 所提供的行程感兴趣,并与本公司联系,我们将会依据您的指定和需求,拟定预订计划 (booking proposal)。若您同意本公司所拟的预订计划,我们会将预订账单寄给您。订金必须在收到预订账单的七天内支付。在 Cyclands 收到订金后,预订作业及付款才生效。收到订金后,Cyclands 将会寄给您一份收据。支付订金,代表您已阅读并同意所有责任条款及细则。自收据的开立日期起,您与本公司之间的契约即为成立。
请仔细检查并确认收据内容无误。若收据内容有误或不完整,请立即与 Cyclands 联系,后续将无法再行修改。如未于收据开立日期起七天内反应,请恕 Cyclands 无法负责。若费用计算错误,Cyclands 有权重新寄发金额正确的收据。

 

旅游保险

您必须要有适当的旅游保险,才能够预订行程。旅游保险的内容,必须包含医疗及运返。此外,针对旅游期间可能发生的财产损失,以及取消行程所衍生费用,也强烈建议您购买保险,以获得更全面的旅游保障。在大多数的保险公司、银行或旅行社,皆可购买到旅游保险。

 

护照、签证及健康检查证明

Cyclands 不负责处理签证、护照相关事宜。团费中不包括护照、签证及相关办证费用。如因证件问题,或未遵守特定出、入境规定,导致登机被拒或拒绝入境,恕 Cyclands 无法负责。所有出国的旅客都必须持有护照。大多数的国家要求护照的有效期为旅游结束后的六个月。由于许多国家都要求有空白页,因此,建议您在旅行时,护照内应至少有三页空白页,以供签证及入境之用。所有签证、护照等相关要求,以及健康检查证明,须由您自行负责。取得护照或签证,其过程可能长达三个月以上时间。
一旦开立收据,并经确认,同时清楚了解必要的旅游保险、签证、护照及健康检查证明等事项,您即可开始期待旅程的到来!

 

缴款方式

团费总数的 25% 为订金,必须在收到预订账单的七天内支付。这笔订金为不可退还,且亦不可转予他人或转用于其他行程。余款最迟须在行程开始的 35 天以前全数缴清。缴清余款后,才会寄发相关的行程数据与旅游信息。逾期未缴清费用者,Cyclands 会将订位取消,所缴订金概不发还。
所有银行汇款或转账的金额为 Cyclands 必须实收的金额,任何因汇款或转账而产生的手续费,须由顾客自行承担。

 

取消报名及退款办法

一旦报名并缴交订金后,即表示同意以下取消报名及退款办法。报名后,如因私人理由要求取消订位,则将依据出发前的通知日期,收取费用。

所有的「游船 & 单车」行程:
登船日前 84 至 43 天取消报名者:团费总数 30%。
登船日前 42 至 30 天取消报名者:团费总数 60%。
登船日前 29 至 1 天取消报名者:团费总数 90%。
登船日当天取消报名者,或登船日当天未到场者:团费总数 100%。

所有其他行程:
行程开始的 30 天以前取消报名者,仅收取全数订金。
行程开始的 29 至 15 天以前取消报名者:团费总数 50%。
行程开始的 14 至 8 天以前取消报名者:团费总数 70%。
行程开始的 7 至 1 天以前取消报名者:团费总数 90%。
行程开始当天取消报名者,或行程开始当天未到场者:团费总数 95%。
取消报名的通知日期,以本公司收到书面通知为准。
如在旅途中自行离团或放弃行程,无论其原因为何,均以自动放弃论,不得要求退还费用。

 

因故更改预订内容

基本上,您可以在行程开始的14天以前更改团员人数、饭店房间的数量或房型、饭店的等级,以及餐饮。本公司将尽力满足您的需求。然而,我们无法保证能够顺利依据您的要求进行更改。由于更改预订内容需花费时间和精力,可能需要额外支付费用。

 

因故取消出团

Cyclands 保留因任何原因而取消行程,或更改出发日期的权利。若行程在出发前被取消,您可选择将已支付的费用,转用于其他出发日的行程,或者选择退回所支付的费用。Cyclands 将会重新预订该行程或相似行程的出发日期,但无法保证一定成行。因预订该行程而已支付的一切有关额外费用 (包括但不限于签证、疫苗接种、旅游保险,及航空公司无法退款的费用),本公司将不负任何责任。

 

因故更改行程

即使在订立契约后, 基于安排、规划上的需要,或安全、天气等相关因素,在不影响行程本身基本特性的情况下,Cyclands 仍有权变更原定的行程。此外,本公司保留权利以其他的饭店,代替原本行程表所列的饭店。替代的饭店尽可能为同等级的饭店。一般情况下,住宿饭店的地点依行程表所列;但在特殊原因或情况下,您必须同意将住宿饭店的地点改为其他附近的城镇,不得异议,也不因此而扣减费用。饭店的单人房仍有空房时,才能改订单人房。尽管改订单人房有额外支付费用,但单人房的房间有可能较双人房小,且房间内的家具陈设也不同。我们会尽所能预订两小床的双人房。偶尔,有些饭店仅提供一大床的双人房。我们会将这些房间分配给情侣或夫妻。基于任何非本公司所能决定的因素(重建、重新装修等等),导致行程表中原定的参观行程取消,Cyclands 不负有任何责任。
本公司网页及相关行程数据所载「每日骑乘公里数」,仅供参考,Cyclands 恕无法负责。
关于本公司的行程,我们会尽所能提供完整而正确的信息。若行程有任何变化,本公司会及时通知。
若有任何错误发生,本公司会竭尽所能改正。本公司的终旨是,确保让每位顾客对于我们的服务感到满意。您的意见回馈,无论是正面的肯定或是负面的批评,本公司都十分重视。若您有任何不满意之处,请于行程结束后 30 天内,以书面方式寄至 Cyclands。

 

责任细则

骑自行车具有一定的风险,且需要耗费体力。若您对于自身的健康状况是否能够承担自行车旅游行程的压力,存有疑虑,应征询医师的意见。每位参加的团员必须了解,即使有行程规画者谨慎小心的准备和后援,骑自行车仍无法完全排除所有风险。如因不遵守旅游当地的交通法规或工作人员的指引及安排,而导致意外伤亡,本公司概不对该等伤亡负责。所有旅游期间可能发生之风险,须由顾客自行承担。
如有发生任何问题或情况,导致旅游合约中所约定之服务无法顺利进行,您必须采取一切合理措施,以协助解决困难,并避免损害的发生,或使损害降至最低。特别是,您必须及时提出申诉。在可能的情况下,本公司将尽全力提供补救。若您因个人的过失而未能遵守,则无权提出索赔要求。

 

适用法律

若若有任何争议无法透过双方协商解决,则仅限提交至德国柏林具有司法管辖权的法院。所适用的法律为德国法。

 

可分割条款

如本责任条款及细则的个别条款其后无效或失去效力,或本责任条款及细则内容出现漏洞,将不影响其余条款的法律效力。无效的契约条款或漏洞,应尽可能基于契约双方就争议点之所愿,予以增删、修改、补充。
对于本责任条款及细则可能包含的印刷、打字或内容错误,Cyclands 不承担任何责任。

 

数据保护

本公司谨遵守所有个人资料之保护、搜集、处理与利用之相关法令及规范。

合约条款

PLEASE READ CAREFULLY

The booking of any tour services offered by Cyclands, Niti Taechanurug & Jan Reisch GbR (hereinafter “Cyclands”) constitutes a contractual arrangement between you and Cyclands, and represents your acceptance of the Cyclands Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. Cyclands aims to be fair, reasonable and sympathetic in all its dealings with clients, and to act always with integrity.

OUR CONTRACT WITH YOU

If you are interested in one of our trips and get into contact, Cyclands will formulate a booking proposal according to your specifications and requests. If you agree to our booking proposal, we’ll send you a booking invoice. A deposit of 20% of the total tour price has to be paid within 7 days of receiving the invoice. The booking is not confirmed and payment is not deemed made until the deposit is received by Cyclands. Having received the deposit payment, Cyclands will send you a confirmation invoice. Payment of the deposit indicates you have read and accepted these Terms and Conditions and a contract will exist between us from the date of issuing the confirmation invoice.
Please review and verify your confirmation invoice thoroughly and contact Cyclands immediately if it appears to be incorrect or incomplete, as it may not be possible to make changes later. Cyclands cannot accept responsibility if we are not notified of inaccuracies within 7 days of sending out the invoice. In the case of billing errors, Cyclands reserves the right to re-invoice you with correct pricing.

INSURANCE

It is a requirement of booking that you have adequate travel insurance. Cover for medical treatment, and repatriation must be included, it is also highly recommended to have an insurance against the loss of property and cancellation charges. Insurance can be obtained from most insurance companies, banks and travel agencies.

PASSPORT, VISAS AND HEALTH REGULATIONS

Cyclands is not responsible for providing you with specific visa and passport information or documentation, for any fees associated with obtaining these documents, Cyclands cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation or adhere to specific entry and exit requirements. All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. It is your responsibility to verify all visa and passport requirements as well as Health Regulations. The process of obtaining a visa and/or passport can take up to three months or more.
Once your tour is invoiced and confirmed and you are clear about the necessary insurances and visa-, passport- and health-regulations, you can look forward to a great trip!
Please send us a written rooming list at least 45 days before arrival.

CONDITIONS OF PAYMENT

A depositof 20% of the total tour price has to be paid within 7 days of receiving the booking invoice This deposit is no-refundable and non-transferable. The final payment is made at the latest 45 days before the start of the tour and it is the precondition for the delivery of the final travel documents and informations. If final payment is not received by the due date, your reservation will be canceled and your full deposit will be retained by Cyclands.
All bank transfers have to be made net without any further charges in the favour of Cyclands. Every payment is credited towards the oldest debt on Cyclands client´s account.

IF YOU CANCEL

In case of a fixed reservation the pre-booked places are bindingly booked and the client accepts the following cancellation fees. If you have to cancel your participation on a tour, there would be a charge which varies according to the period of notice you give. Up to 45 days before the tour the deposit only is forfeited. Thereafter a percentage of the total cost of the tour will be due:
Cancellation 44 to 21 days before departure: 50% of the total package price.
Cancellation 20 days to 2 days before departure: 75% of the total package price.
Cancellation 1 day before departure, the day of departure itself or in case of “No show”: 100% of the total package price.
We take as the day of cancellation that on which we receive written confirmation of cancellation.
A participant who leaves the tour prematurely has no right to a refund of the paid amount, regardless of the reason.

IF WE CANCEL THE TOUR

Cyclands reserves the right to cancel or reschedule any trip departure for any reason. If a tour is canceled prior to departure, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. Cyclands will try to rebook the same vacation with a different departure date, or a similar vacation but there is no guarantee of availability of offering. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

IF WE MAKE CHANGES

Circumstances might arise which prevent us from operating a tour exactly as planned. If a program cannot be carried out, i.e. because of bad weather or major incidents, we will arrange another program, if possible. We aim to provide full and accurate information about our trips. If there are changes, we will tell you promptly.
Cyclands reserves the right, even after conclusion of the contract, to make changes in relation to the planned itinerary, if it is necessary for organizational, safety or weather-related reasons, as long as they do not affect the essential character of the trip. We also reserve the right to substitute other hotels than those listed on the itinerary pages we send you. The hotel substituted will be of equivalent quality, when available, to those shown. The wishes for single rooms can only be fulfilled if the required hotel has enough of them available. Although there are price supplements for single bedrooms, it may be that these rooms are smaller than double bedrooms and don’t have the same furnishing. Every effort is made to reserve only twin-bedded rooms. Occasionally, some hotels will only provide double-bedded rooms. These rooms will be allocated to couples.
Distances (in kilometres) are only optional indications for which Cyclands cannot be held responsible.
If something does go wrong, we will try to put it right. Our overriding aim is to ensure that every client is satisfied with our services.

LIABILITY RESTRICTION

Cycling is a sport with certain risks and associated with physical exertion. You should ask for a doctor’s opinion in case of doubt, whether your health allows for the stress of a cycling trip. Each participant must be aware of the risks of cycling that cannot be ruled out even with a careful support by the organizer to. We are not liable for damage caused by disregarding the respective traffic regulations or by not following the instructions of the tour guide. In all cycling tours you participate at your own risk.

RECLAMATIONS ?

Any complaints have to be sent to Cyclands in written form within a maximum of 30 days after the end of the tour.

FINANCIAL PROTECTION ?

We provide full financial protection for our trips by way of our Travel Organiser’s Licence number XYZ.

LEGAL BASIS

Any differences, which cannot be solved by mutual agreement, will exclusively be brought before the responsible court in Berlin/Germany. Legal basis is the German law.

SEVERABILITY CLAUSE

Should individual terms of this Agreement be ineffective or lose their effectiveness due to
later circumstances or should a loophole emerge in this Agreement, the legal effectiveness of the other provisions is not affected. The invalid contractual provision shall be replaced or the loophole filled by an appropriate provision which comes as close as possible to what the parties to the Agreement would have wanted, had they considered the point.
Cyclands does not assume any liability for printing or typing errors, or errors in terms of content.

DATA PROTECTION

We fully observe the conditions regarding the fair collection and confidential use of personal information.

CLOSE